Meet Hayley, Australian IT Group’s Customer Success Manager

She makes sure that Australian IT puts its customers first while finding the right solutions for their needs. Read more to get to know Hayley Smith.

October 20, 2022

Customer service is a job that requires a certain level of sophistication and competence. Those who have worked in such positions can tell you that it’s a learning experience, one that has enlightened them to look at human interactions in an entirely different way. 

Our Customer Success Manager, Hayley Smith, is a long-time professional in her career. She strives to ensure that her customers are cared for and are receiving the best services that their company can provide. It’s not easy to deal with people on a regular basis, but Hayley has a method to this madness. 

Hayley has had 11 years of experience in this field. She is flexible and easily able to adapt to situations that have made her sought-after by companies. A decade’s worth of supporting customers, executives, sales teams and other departments has given her the perspective she needs to maximise the company’s efficiency behind the scenes.

In the past, Hayley has worked in project management positions, creating reports and points of contact for customers. Outside of work, travelling to warm and sunny places to relax is what brings her back to her A-game. And she LOVES Mexican food! In fact, it’s always been her dream to travel to Mexico to get a taste of the real deal, prepared with authentic ingredients by the best cocinero around!

Long-time customer success professionals know that the key to earning the trust of customers is by making things easy for them. Which is why Hayley’s efforts help make the Australian IT Group one of the most reliable IT services in Australia

Get managed IT support services from Australian IT Group. 

Australian IT Group has experts in identifying and delivering flexible communications solutions that scale and adapt to your business demands. We can help in incorporating the platform into your IT strategy, helping along a seamless transition process so that you can enjoy improved communication as soon as possible.

We also offer VPS hosting in Australia, with multiple data centre sites in Victoria, New South Wales and Queensland you can rest assured your data is kept safe and onshore. For enquiries or more information on our services, contact us here or call 1300797731.


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